Privacy Policy

The privacy policy describes the rules for our processing of information about you, including personal data and "cookies."

1. General Information

This policy applies to the Website operating at the URL: citystay.pl
The operator of the service and the Personal Data Administrator is: CITYSTAY Sp. z o.o. ul. Starowiejska 16/2, 81-356 Gdynia, Poland
The operator's e-mail contact address: info@citystay.pl
The Operator is the Administrator of your personal data in relation to the data provided voluntarily on the Website.
The Website uses personal data for the following purposes:
- Running a newsletter
- Conducting online chats
- Handling inquiries via forms
- Presentation of offers or information
The Website performs the functions of obtaining information about users and their behavior in the following way:
- Through data voluntarily entered in forms, which are entered into the Operator's systems
- By saving cookie files (so-called "cookies") on end devices

2. Selected data protection methods used by the Operator

Login and personal data entry points are protected in the transmission layer (SSL certificate). Thanks to this, personal data and login data entered on the website are encrypted on the user's computer and can only be read on the target server.
User passwords are stored in a hashed form. The hashing function works one-way — it is not possible to reverse its operation, which is the current modern standard for storing user passwords.
The Operator periodically changes its administrative passwords.
In order to protect data, the Operator regularly performs security backups.
An important element of data protection is the regular updating of all software used by the Operator to process personal data, which in particular means regular updates of programming components.

3. Hosting

The Website is hosted (technically maintained) on the operator's servers: hetzner.de
To ensure technical reliability, the hosting company keeps logs at the server level. The following may be recorded:

Resources defined by the URL identifier (addresses of requested resources – pages, files),
Time of arrival of the inquiry,
Time of sending the response,
Name of the client station – identification performed by the HTTP protocol,
Information about errors that occurred during the execution of the HTTP transaction,
URL address of the page previously visited by the user (referrer link) – if the transition to the Website occurred via a link,
Information about the user's browser,
Information about the IP address,
Diagnostic information related to the process of self-ordering services through registrars on the website,
Information related to the handling of electronic mail directed to the Operator and sent by the Operator.

4. Your rights and additional information on how data is used

In some situations, the Administrator has the right to transfer your personal data to other recipients if it is necessary to perform a contract concluded with you or to fulfill obligations incumbent on the Administrator. This applies to the following groups of recipients:

Hosting company on the basis of entrustment
Authorized employees and associates who use the data to achieve the purpose of the website
Companies providing marketing services to the Administrator

Your personal data is processed by the Administrator for no longer than is necessary to perform the activities related to them specified by separate regulations (e.g., on accounting). In relation to marketing data, the data will not be processed for more than 3 years.

You have the right to request from the Administrator:

Access to personal data concerning you,
Their rectification,
Erasure,
Restriction of processing,
And data portability.

You have the right to object to the processing indicated in point 3.2 regarding the processing of personal data for the purpose of performing legitimate interests pursued by the Administrator, including profiling, whereby the right to object cannot be exercised if there are valid legally justified grounds for processing that override your interests, rights, and freedoms, in particular the establishment, exercise, or defense of claims.

A complaint against the Administrator's actions may be lodged with the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw, Poland.

Providing personal data is voluntary, but necessary to operate the Website.

Actions consisting of automated decision-making may be taken in relation to you, including profiling to provide services under the concluded contract and for the purpose of direct marketing by the Administrator.

Personal data is not transferred to third countries within the meaning of data protection regulations. This means that we do not send them outside the European Union.

5. Information in forms

The Website collects information provided voluntarily by the user, including personal data, if provided.
The Website may save information about connection parameters (timestamp, IP address).
In some cases, the Website may save information that facilitates the linking of data in the form with the e-mail address of the user filling out the form. In such a case, the user's e-mail address appears inside the URL of the page containing the form.
The data provided in the form are processed for the purpose resulting from the function of a specific form, e.g., to process a service request or commercial contact, registration of services, etc. Each time, the context and description of the form clearly inform what it is used for.

6. Administrator Logs

Information about user behavior on the website may be subject to logging. This data is used for the purpose of administering the website.

7. Essential marketing techniques

The Operator uses statistical analysis of website traffic through Google Analytics (Google Inc., based in the USA). The Operator does not transfer personal data to the operator of this service, only anonymized information. The service is based on the use of cookies on the user's end device. Regarding information about user preferences collected by the Google advertising network, the user can view and edit information resulting from cookies using the tool: https://www.google.com/ads/preferences/

The Operator uses remarketing techniques, which allow for the matching of advertising messages to the user's behavior on the site, which may give the illusion that the user's personal data is being used to track them, but in practice, no personal data is transferred from the Operator to advertising operators. The technological requirement for such activities is that cookie support is enabled.

The Operator uses the Facebook pixel. This technology means that the Facebook service (Facebook Inc., based in the USA) knows that a specific person registered in it is using the Website. In this case, it is based on data for which it is the administrator; the Operator does not transfer any additional personal data from themselves to Facebook. The service is based on the use of cookies on the user's end device.

The Operator uses a solution that examines user behavior by creating heat maps and recording behavior on the site. This information is anonymized before being sent to the service operator so that they do not know which natural person it concerns. In particular, entered passwords and other personal data are not recorded.

The Operator uses a solution that automates the operation of the Website in relation to users, e.g., it can send an e-mail to a user after visiting a specific subpage, provided they have consented to receive commercial correspondence from the Operator.

8. Information about cookies

The Website uses cookies.

Cookie files (so-called "cookies") are IT data, in particular text files, which are stored on the Website User's end device and are intended for use with the Website's pages. Cookies usually contain the name of the website they come from, the storage time on the end device, and a unique number.

The entity placing cookies on the Website User's end device and obtaining access to them is the Website operator.

Cookies are used for the following purposes:

a. Maintaining the Website user's session (after logging in), thanks to which the user does not have to re-enter their login and password on every subpage of the Website;
b. Achieving the goals set out above in the "Essential marketing techniques" section;

Two basic types of cookies are used within the Website: "session" cookies and "persistent" cookies. "Session" cookies are temporary files that are stored on the User's end device until logging out, leaving the website, or turning off the software (web browser). "Persistent" cookies are stored on the User's end device for the time specified in the cookie file parameters or until they are deleted by the User.

Web browsing software (web browser) usually allows the storage of cookies on the User's end device by default. Website Users can change the settings in this regard. The web browser allows you to delete cookies. It is also possible to automatically block cookies. Detailed information on this subject is contained in the help or documentation of the web browser.

Restrictions on the use of cookies may affect some of the functionalities available on the Website's pages.

Cookies placed on the Website User's end device may also be used by entities cooperating with the Website operator, in particular: Google (Google Inc., based in the USA), Facebook (Facebook Inc., based in the USA), Twitter (Twitter Inc., based in the USA).

9. Cookie management – how to provide and withdraw consent in practice?

If the user does not want to receive cookies, they can change the browser settings. We reserve the right that disabling cookies necessary for authentication processes, security, and maintaining user preferences may make it difficult, and in extreme cases, impossible to use the websites.
To manage cookie settings, select the web browser you use from the list below and follow the instructions: